NEWS  & ARTICLES

Top Sites for Bargain Hunters - Yardena Arar, PCWorld.com, 2008

Customer Feedback Central: 100 Places to Find Reviews for Every Product - Inside CRM Editors, 2007

24 Web Sites, Counterfeit

Drugs - Miranda Hitti, WebMD.com, 2007

Avoid the Biggest Web Shopping Annoyances - Tom Spring, PC World.com, 2006

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Shopping Safely Online

"Phishing" & "Spoofing"

Learn about Phishing, Fraud and it includes a great resource guide. Download the eCommerce Safety Guide (.pdf) from Ebay and Paypal.

The Holidays Are Here Again: FTC Offers Tips to Help Consumers Shop Safely Federal Trade Commission, 2004

SafeShopping.org
This is a must see site.

Ten Online Shopping Safety Tips
Scribbled by the (late) Call for Help Crew at Tech TV

Visa USA and the Better Business Bureau (BBB) offer these tips to keep you safe when shopping online:

(1) Shop with e-tailers you know, or research before you buy. A responsible online retailer will clearly post its physical address and telephone number on its website. Use that information to check the business's complaint record with the Better Business Bureau or local consumer protection agency. If a site displays a BBBOnLine Reliability seal, you can click on the seal to quickly check BBB information on the company and be assured the company will stand behind its service.
 

(2) Use your payment card to shop online. If you decide to use your payment card to purchase goods and services online, your liability under federal law is limited to $50. Visa also offers Zero Liability protection for purchases made with a Visa card. Using your credit or debit card can also provide you with extra cardholder benefits. Check with your card issuer for protection details or other advantages.
 

(3) Know the e-tailer's customer satisfaction policies and the terms of the sale. Before making a purchasing decision, consumers should look for information regarding shipping timeframe; return, refund, or exchange policies (including related fees, if any); product warranty/guarantee details; and information concerning the online store's commitment to resolve any disputes that might arise.
 

(4) Understand the difference between buying from a business and buying from a private seller. It's now more common for individuals to sell goods via auctions and other sites on the Internet. Be aware that your legal rights against an individual may not be the same as against a business. While many private sellers are legitimate, your legal recourse may be different if you're not satisfied with the merchandise.
 

(5) Be in a secure environment at point of purchase. Before providing your credit card or financial information, be certain you are using a secure browser that will encrypt the personal data you are about to transmit online. At the point of purchase, look for the prefix "https://" at the beginning of the e-tailer's Web address in the uniform resource locator (URL) box.
 

(6) Investigate the e-tailer's "security system." Look for information about the online store's security policies that indicates if the e-tailer provides an industry-standard level of security for the storage of personal data.
 

(7) Protect your password. Some online stores require you to register a user name and password before buying an item. Just as you keep your automated teller machine (ATM) code secret, keep your password secret from outside parties.
 

(8) Exercise the right to protect your privacy. Shop at e-tailer sites that have posted privacy policies that reveal what personally identifiable information is collected about you and how it will be used, and offers you options about the use of your personal information. Look for signs that the site has been reviewed by trustworthy organizations, such as BBBOnLine, to ensure that the business has demonstrated compliance with credible online privacy principles. The only information reputable online stores typically require is your password, credit card number, and shipping information.
 

(9) Keep a record of your transactions. Print out and save a record of all online transactions, including the retailer's URL (Internet address). That way, you'll have information at your fingertips in case questions arise about the order or terms of the sale.
 

(10) Know your consumer rights. The same laws that protect you when you shop by phone or mail apply when you shop in cyberspace. Under the law, a company must ship your order within the time stated in its advertisements and no more than 30 days after the order date.

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Scam Stoppers from Yahoo! Magazine August 2002

Simple Steps To Avoid Getting Ripped Off In The Auction World

The more you know about the loathsome clot of slime in the dank cesspool beneath out culture that periodically slithers out to prey upon the rest of us, the better you can protect yourself from it:

  • Always use an escrow service.
  • Always use a credit card, not a debit card. Debit cards don't offer scam protection.
  • Check out the sellers thoroughly. View their feedback and, with big ticket items, e-mail the seller and ask for a phone number and/or address. Then call and see what the experience is like. If you can't get in touch, or you get bad vibes, skip it.  Ditto if the offer seems too good to be true or if the seller insists on a form of payment you're not comfortable with.
  • Don't use your e-mail address as your eBay ID. This make it easier for a scam artist to contact you.
  • Be wary of after-auction offers - eBay won't let you put in an insurance claim or post negative feedback for these, and scammers know this.

Online Escrow Services

Escrow.com
EDeposit.com
 

How To Pay It Smart...PC World (July 2002)

Product Recalls and Consumer Alerts

U.S. Consumer Product Safety Commission
 

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Online payment services are just too darn useful for many of us to give up. If you're going to use one, follow these commonsense tips.

Read the fine print. If you see a privacy or service term you don't  like or understand (a demand for your Social Security number, or e-mail-only  customer service), reconsider signing up.

Protect your passwords. Use different passwords for multiple accounts, make them tough to guess, change them often, and never share them.  Broken passwords lead to most fraud.

See what others are saying. Check a favorite auction site's message  board, or visit AuctionWatch or the Online Traders Web Alliance for user opinions. AuctionBytes also has payment service reviews at its site.

Don't use a debit card. And think twice about giving the service your checking account information. Using only a credit card keeps your exposure low, and you can contest fraudulent charges. You may, however, have a spending cap.

Don't keep large sums in your account. That way, if the service freezes your account, you're not out the cash while the problem is resolved.

Read your e-mail. Don't assume a message from your payment service is spam. It could be your only warning that something is wrong.

Run the FREE Netcraft Toolbar. I hate giving up space on my screen. But the Netcraft Toolbar has now become a necessity. This toolbar prevents you from entering known Phishing sites. And it makes it easy to report one. I don't surf without it.

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Paying for Online Purchases

By Jacquelyn Lynn
Author of Online Shopper's Survival Guide

The best way to pay for online purchases is with a credit card. Period. And it's a great idea to get a credit card that you use exclusively for online shopping so that you can quickly and easily review the charges each month and be sure they match what you actually bought.
 

Paying by credit card online is fast and safe. Yes, safe. Credit card companies are working hard to protect their customers from fraud. Most cardholder agreements limit your liability for fraudulent charges to $50 -- and, most credit card companies don't charge you that even though they can. Recently, I got a call from the security department at Discover questioning some online purchases on my account. The charges had been made on Sunday evening; the call came in first thing Monday morning. As it happened, I had made a couple of online catalog purchases on Sunday afternoon, but there were two charges -- one to an online auction site I never use and another to an online porn site -- that weren't mine (or my husband's, and he has been teased mercilessly by our friends about the porn site charge). Discover immediately closed the account and issued us new cards. It was mildly inconvenient, because we had to take the time to notify the companies that use that account for automatic payments, but we didn't lose any cash.
 

Another advantage of paying by credit card is that you have additional security because you can dispute the charge if there's a problem, such as if the merchandise doesn't arrive, doesn't work, isn't what you expected, or you returned it and didn't get your refund.
 

Virtually all online retailers accept credit cards, either as a direct merchant or through an online payment service such as PayPal (more about that shortly). It's a good idea to check to see what payment method the merchant accepts before you spend too much time shopping. Most accept Visa and MasterCard. American Express and Discover charge merchants higher fees than Visa and MasterCard, so some online retailers don't take those cards.
 

Smaller retailers may not accept credit cards directly but may accept them through online payment services. PayPal, owned by eBay, is probably the best known and most popular online payment service, but there are others, such as BidPay.
 

Here's how online payment services work: You set up an account with details on how you want to pay (credit card, bank transfer, whatever). When you want to make a payment to a seller that accepts that particular payment service, you just tell the service who to pay. The amount is charged to your credit card or withdrawn from your account and immediately transferred to the seller. If the payment cannot be made electronically, some services will issue a check or money order -- this is most commonly used when buying items from individuals overseas.
 

You could also pay by mailing a check or money order, but there are some drawbacks. First is the convenience factor, especially if you have to go somewhere to purchase the money order. Second is the time it will take to get your merchandise. Many sellers who accept checks and money orders will delay shipping your purchase until your check has cleared or they have been able to confirm the money order is legitimate. Third, and perhaps most important, is that you have no extra layer of consumer protection with checks and money orders as you do when you pay with credit cards. Banks and money order issuers can't do a charge back the way a bankcard merchant account provider can. And finally, while this is not a particularly common issue, the potential for fraud with check payments is higher than with credit cards. Check amounts can be altered, or the seller (or the seller's payment processing staffers) can use the information on your check (your name, address, phone number, and bank account number) to steal from you later.
 

Most online merchants do not accept cash -- and you shouldn't pay with cash anyway. Cash is easily lost or stolen, and you have no way of proving how much you sent if the total doesn't arrive. Reserve paying cash for face-to-face transactions.
 

Another online payment option that is more commonly used with high-dollar purchases is an escrow service. This is where you deposit the funds with an independent third party. The merchant ships when it receives confirmation that the funds have been deposited. When you receive the merchandise and advise the escrow company that you are satisfied, the funds are released to the seller. If you are not satisfied or you don't receive the goods, the funds are held while you resolve the problem with the merchant.
 

Don't use a debit card for online purchases. While most online payments are processed without a problem, if yours happens to be the exception, using a debit card could give a hacker or scammer access to your entire bank account. While debit cards do offer some security and fraud reimbursement programs, most debit cards do not offer the same level of protection that is available with a credit card.

Reprinted from Online Shopper's Survival Guide by Jacquelyn Lynn. Published by Entrepreneur Press. Copyright © 2006 Entrepreneur Media Inc. August 2006; $19.95US; 1-59918-024-3.
Author Jacquelyn Lynn is a widely published business writer and highly experienced online shopper. She is the co-author of Make Big Profits on eBay as well as numerous titles in Entrepreneur's Startup Series.

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